call us: 0800 372 308

Service and process complaints

If you are unhappy with the service you have received from us, we would like to hear about it.
We have a dedicated process to deal with your concerns, which we call the complaint review process. 

Under the complaint and observation process, we review complaints about:

  • any service you received from us
  • any time we did not communicate with you clearly
  • any time you believe you were not treated with courtesy or respect
  • any response to previous complaints

We also accept review suggestions on how we can improve our service. When providing commentary, please provide as many specific details as possible so we can forward your comments to the correct place.

Please send complaints via email to, 0800 372 308, PO Box 456 Waiheke Island, Auckland